Privacy Policy - Mavens Marketing Agency

Last updated: 2 November 2026

Mavens Marketing Agency ("we", "us", "our") provides digital marketing services from mavensmarketingagency.com. This policy explains what personal information we collect, how we use it and the choices you have.

Email: info@mavensmarketingagency.com – Phone/WhatsApp: +92 311 8429558 – Office: New Mirpur City, Azad Jammu & Kashmir, Pakistan.

1. What we collect

Enquiries. When you fill in a contact or quote form, send an email or message us, we collect the name, email address, phone number, business name and message you provide.

Clients. When you become a client, we also collect billing details and the business information needed to deliver the service (for example access to your website and advertising accounts, which you provide to us).

Website usage. We use Google Analytics to understand how visitors use this website. This collects technical information such as pages visited, time on page, device type and approximate location, using cookies. See our Cookie Policy for details.

Comments. If you leave a comment on our blog, we collect the name, email address and comment you submit, together with your IP address, to help detect spam.

2. How we use your information

To respond to your enquiry and provide a quote;
To deliver the services you have booked and manage your account;
To run advertising and SEO campaigns on your behalf, where you have engaged us to do so;
To send invoices, service updates and reports;
To improve our website and services using anonymised analytics;
To meet our legal and accounting obligations.

We rely on the following legal bases: performance of a contract, our legitimate interests in running and promoting our business, your consent (where we ask for it), and compliance with legal obligations. We do not sell your personal information to anyone.

3. Who we share it with

We share information only where needed to run our business and deliver services: website hosting and email providers; Google (Analytics, and Ads where we manage campaigns for clients); Meta (where we manage advertising for clients); and professional advisers or authorities where the law requires it. Campaign platforms process data under their own privacy policies.

4. How long we keep it

Enquiry information is kept for as long as it is relevant to your enquiry and our follow-up, normally no more than 24 months. Client records are kept for the duration of the relationship and afterwards only as long as legal, tax or accounting rules require. Analytics data is retained in line with Google Analytics settings.

5. Your rights

You have the right to: access the personal information we hold about you; ask us to correct it if it is wrong; ask us to delete it; object to or restrict how we use it; and receive a copy in a portable format. To use any of these rights, email info@mavensmarketingagency.com and we will respond within one month. If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

6. Cookies

This website uses cookies for essential functions and, with the setup described in our Cookie Policy, for analytics. You can control cookies in your browser settings at any time.

7. Links to other websites

Our website links to other sites (for example, our social media profiles). Those sites have their own privacy policies, which we are not responsible for.

8. Who our services are for

Our services are aimed at businesses. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the "Last updated" date at the top.

Questions about this policy or your data: info@mavensmarketingagency.com